A list of questions other customers have asked us

Frequently Asked Questions

We have a delivery service with a 2-5 business day delivery time. You will also receive emails from the moment the carrier picks up your package, informing you of any changes in the delivery status.

You have 14 days to return your order. You will only pay for return shipping. Once we verify that the items are returned in good condition, we will process your refund.

You can read the full policy in the general terms and conditions of contract.

It's very simple! To calculate the square meters of an area, you first need to measure the length and width of the space you want your garden to occupy. Then, you simply multiply the length by the width.

Let's take as an example a surface 2 meters long and 2.5 meters wide, we do the calculation: 2 m x 2.5 m = 5 square meters (m²).

In this case you will need to buy 5 sheets of 1 m² each.

Now, having a surface to decorate that is, for example, 50 centimeters wide and 2 meters long, the calculation would be as follows: 0.5 m x 2 m = 1 square meter (m²).

For this example, you will need to buy one 1 m² sheet and cut it into two 50 cm wide pieces. To obtain the two-meter length, join the two resulting pieces together using a stapler, hooks, or cable ties, for example.

Yes! Most are very easy to cut to size. A utility knife or strong scissors (like pruning shears) are sufficient to cut gardens with a hard plastic backing to size.

For gardens with galvanized steel mesh, a more powerful tool is needed, such as a Dremel or pliers.

Yes! A utility knife (using the bladeless side) is sufficient.

We ship all our products to the peninsula and, recently, we have added shipments to France and Portugal only for vertical gardens and artificial plants. 

If you are interested in shipping to islands or other countries, please contact us for a shipping quote. 

It depends on the type of surface. The easiest way is with cable ties or clamps, when there is a fence or gate behind it.

If that's not the case, you can use picture hooks as you would for a picture. Wall staples can also be used in some cases. 

It depends on the number of meters. Sometimes it may be more than one box, but they will all arrive at the same time.

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